Troubleshooting

Fix common Looops issues fast. Preview problems, publish delays, custom domain DNS, the AI not responding, CMS changes not showing, and how to reach a person.

Preview

Preview not loading

White screen, endless loading or an error in the preview panel.

  1. Click Refresh in the preview bar
  2. Check the chat for an error the agent reported
  3. Ask the AI: "restart the dev server"
  4. Hard refresh the browser tab (Cmd+Shift+R on Mac, Ctrl+Shift+R on Windows)

Preview looks wrong

Missing styles, broken layout, old content.

  1. Refresh the preview
  2. Ask: "is there an error in the code?" The agent checks the site in a browser and fixes what it finds.
  3. If a recent change caused it, restore the previous version from the version history (clock icon above the chat)

Publishing

Publish is taking long

A publish takes a few minutes; sites with a database take longer than static sites. The panel shows progress. If it has been more than ten minutes, publish again; if that also stalls, contact support.

Published site shows old content

The CDN caches briefly. Wait two minutes, then hard refresh the live site.

Custom domain not working

DNS usually finishes within an hour and can take up to 48 hours with some registrars.

  1. Compare the record at your registrar with what Website settings → Domain shows, character by character
  2. Remove any conflicting record with the same name
  3. Click Verify again

Domains bought inside Looops need no setup. If one is not live within an hour of purchase, contact support.

The AI

AI not responding

  1. Refresh the page
  2. Check your credits (the lightning pill next to the project name, or Usage in the dashboard)
  3. Send the message again

AI changed things I did not ask for

Be specific about scope ("only in the header", "on the about page only"), and restore the previous version from the history if needed.

CMS

Changes in the CMS do not show

Edits show in the preview right away and on the live site after you publish again. If the preview does not update, refresh it.

The CMS tab is empty or missing

The CMS needs the database switched on (Personal and Pro): project name → Website settings → Database. Free sites have no database; use Quick Edits or ask the AI to change content.

Still stuck?

Open the help form from the headset icon at the top of the chat, or Support in the dashboard rail. Describe what happened and attach a screenshot; a person answers by email. Writing to support@looops.ai works too.